FAQ
Frequently Asked Questions
1. Why should I purchase your sound packs, presets, or chains?
Mayu Beatz products are professionally crafted tools designed to deliver polished, industry-level results without slowing down your creative flow.
Whether you’re using sample packs, vocal presets, mixing chains, mastering chains, or sound design tools, everything is built to help you work faster, stay inspired, and achieve professional results inside your DAW.
2. What sets your products apart from others?
Quality, intention, and usability.
Every product is designed by Sam Mailloux, a real producer with hands-on experience, not mass-produced or AI-generated content. Our tools are built to be instantly usable, yet flexible enough for deep customization.
They work across genres including EDM, hip-hop, pop, trap, cinematic, and more, without locking you into a single sound.
3. Are all your products royalty-free?
Yes.
All samples, presets, and processing chains are 100% royalty-free.
You can use them in personal and commercial projects, including releases, client work, sync placements, and monetized content, with no additional fees or licensing requirements.
4. Can I use the products across multiple projects?
Absolutely.
Once purchased, you can use the product in unlimited personal and commercial projects. These are lifetime tools meant to stay in your production arsenal.
5. How will I receive my files after purchase?
You’ll receive:
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Instant download access immediately after checkout
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A confirmation email with your download link
All files are clearly organized so you can load them up and start producing right away.
6. What if I’m not satisfied with the product?
Your satisfaction matters to us.
While digital downloads are non-refundable once accessed, we’re committed to helping you get the most out of your purchase. If you run into any issues or feel something isn’t right, reach out to us at
support@mayubeatz.com
We’ll work with you directly to resolve it.
7. Can I share or resell the products I purchase?
No.
All products are licensed for single-user use only and may not be shared, resold, or redistributed in any form. Unauthorized distribution may result in takedown notices or legal action.
8. What’s your refund policy?
Due to the nature of digital products, refunds are not issued once files have been downloaded.
We strongly recommend reviewing product descriptions, included assets, and compatibility requirements before purchasing. If you’re unsure, feel free to contact us first, we’re happy to help.
9. Do you offer regular updates or new releases?
Yes.
We regularly release new:
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Sample packs
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Preset collections
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Mixing & mastering tools
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High-value bundles
Follow us on social media or join our email list to get early access, updates, and exclusive offers.
10. Do you offer discounts or bundle deals?
Occasionally.
We run seasonal promotions, limited-time offers, and bundle deals that provide major savings. Be sure to check our Bundles section and join the mailing list so you don’t miss out.
11. Can I use your products in sync licensing or placements?
Yes.
All Mayu Beatz content is cleared for sync use in film, TV, YouTube, ads, games, and client projects, no extra permissions or licenses required.
12. Are your mixing and mastering chains beginner-friendly?
100%.
Our chains are designed to be drag-and-drop, making them perfect for beginners who want professional results without guesswork. While we don’t teach full audio theory, using the chains will naturally help you understand better signal flow and processing decisions over time.
13. Do these products work in both Logic Pro and FL Studio?
Some products are DAW-specific, while others are available for both.
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Logic Pro products are built natively using Logic’s stock plugins
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FL Studio products are built using FL’s native tools and Patcher
Always check the product description to confirm DAW compatibility before purchasing.
14. Do I need any third-party plugins?
No third-party plugins are required.
All products are built 100% using native plugins inside Logic Pro or FL Studio.
⚠️ Note for FL Studio users:
Some advanced tools (like Infinity Suite) require FL Studio – All Plugins Edition. This is clearly listed on the product pages.
15. Will these work with future DAW updates?
Yes.
We design all products to be compatible with current and future versions of Logic Pro and FL Studio whenever possible. If any update affects compatibility, we’ll provide guidance or updated files when applicable.
16. Do the samples contain AI-generated material?
No.
Every sound, preset, and chain is crafted by a real human, Sam Mailloux. No AI-generated material is included. What you hear is the result of real experience and intentional sound design.
17. I’m having trouble completing my payment or I’m getting stuck at checkout. What should I do?
Try the following steps:
Browser
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Update your browser
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Clear cache and cookies
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Try a different browser or device
Connection
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Ensure your internet connection is stable
Payment Method
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Confirm your card or PayPal details are correct
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Ensure sufficient funds
Security
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Temporarily disable ad blockers or browser security extensions
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Turn off VPNs or firewalls that may interfere with checkout
If issues persist, contact us at support@mayubeatz.com and we’ll help you directly.
18. Having issues downloading?
First, make sure you've reviewed this troubleshooting guide:
https://digital-downloads.com/troubleshooting-download-issues/
If your ZIP extractor is causing issues, try one of these popular tools:
If you're still experiencing difficulties downloading your production assets, please contact us at Support@mayubeatz.com. We'll be happy to personally send you the sample pack using alternative methods.
If you have any additional questions or concerns not addressed here, feel free to reach out to our support team at Support@mayubeatz.com
