FAQ
Frequently Asked Questions
1. Why should I purchase your sound packs, presets, or chains?
Our products are professionally crafted to meet the highest standards in modern music production. Whether you’re using sample packs, mixing chains, mastering chains, or synth presets, every tool is designed to help you produce polished, industry-level results—faster and more creatively.
2. What sets your products apart from others?
We focus on delivering premium quality, flexibility, and unique sonic character. Every product is designed by professionals, for professionals—providing both instant usability and deep customization potential. Whether you’re producing EDM, hip-hop, cinematic scores, or trap, our products work across genres and workflows.
3. Are all your products royalty-free?
Yes. All of our samples, presets, and processing chains are 100% royalty-free. Use them in personal and commercial projects with zero licensing worries or extra fees.
4. Can I use the products across multiple projects?
Absolutely. Once you purchase a product, you’re licensed to use it in unlimited personal and commercial projects. Our products are designed to be a lasting asset in your toolkit.
5. How will I receive my files after purchase?
You'll get an instant download link upon checkout, and a confirmation email with download access. Files are neatly organized so you can load up and start producing right away.
6. What if I’m not satisfied with the product?
If you’re unhappy or run into issues, please contact us at support@mayubeatz.com. While digital downloads are non-refundable once accessed, we’re committed to making sure you’re satisfied and will work with you to resolve any problems.
7. Can I share or resell the products I purchase?
No. All products are single-user licensed and cannot be shared, resold, or redistributed in any form. Violations may result in takedown notices and legal action.
8. What’s your refund policy?
Because of the nature of digital products, refunds are not issued once the product has been downloaded. We recommend reviewing product descriptions and previews carefully before purchasing.
9. Do you offer regular updates or new releases?
Yes—we consistently release new sample packs, mixing/mastering chain packs, and preset bundles. Follow us on social media or join our newsletter to get first access to exclusive drops and content.
10. Do you offer discounts or bundle deals?
Occasionally. We may offer seasonal promotions, flash sales, and high-value bundles with major savings. Be sure to explore the Bundles section and sign up for email updates to catch limited-time offers.
11. Can I use your products in sync licensing or placements?
Yes. All of our content is cleared for sync usage. Whether it’s for YouTube, film, TV, or advertising, you can use our products freely in commercial projects without additional licensing steps.
12. Are your mixing and mastering chains beginner-friendly?
100%. Our chains are designed to be intuitive and easy to load—perfect for newcomers looking to get pro results with minimal guesswork. You’ll not only get better mixes, but also learn how the chains work and how to improve your own production techniques.
13. Do the samples contain AI-generated material?
No. Every sound and preset is crafted by a real human—Sam Mailloux—with no AI-generated material included. What you hear is the result of real experience, design, and sound crafting.
14. Having issues downloading?
First, make sure you've reviewed this troubleshooting guide:
https://digital-downloads.com/troubleshooting-download-issues/
If your ZIP extractor is causing issues, try one of these popular tools:
If you're still experiencing difficulties downloading your production assets, please contact us at Support@mayubeatz.com. We'll be happy to personally send you the sample pack using alternative methods.
If you have any additional questions or concerns not addressed here, feel free to reach out to our support team at Support@mayubeatz.com